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Frequently Asked Questions

Q: What are the banking center locations, hours and cut off times?

 

     A: Please select the following link for information specific to a banking center near you. Please click here

            to locate the bank nearest you.

 

Q: How can I contact customer service?

    

     A: Customer Service phone lines are available Monday through Friday from 8am to 4pm. We can be reached

            toll free at 1-877-646-0134 or contact a bank location closest to you. Please click here to locate.

 

Q: Where can I learn More about FDIC Insurance at Patriot Bank?

    

     A: At FDIC or by contacting:

         Federal Deposit Insurance Corporation

         Division of Compliance and Consumer Affairs

         550 17th Street, N.W.

         Washington, DC 20429-9990 or

         Toll Free 1-877-275-3342

 

Q: What is the routing # at Patriot Bank?

    

     A: 073905417

 

Q: What is the mail destination for loan payments?

 

     A: Patriot Bank

           PO Box 532

           Brooklyn, Iowa 52211

 

Q: How can I wire money to/from my account?

 

     A: Wire transfers may be requested by using our toll free number 1-877-646-0134 or contacting/visiting

            a bank nearest you. Please click here to locate.

 

Q: How can I change my address or update my contact information?

   

     A: Information can be changed by using our toll free number 1-877-646-0134 or contacting/visiting

           a bank nearest you. Please click here to locate.

 

Q: How can I change my name or add another account holder to an existing account?

 

     A: Please visit a local bank to change your name or to add a signer to your account. 
           Current identification will be required. Please click
here to locate the bank near you.

 

Q: How can I certify the amount of a direct deposit?

 

     A: The amount of a direct deposit may be verified through Internet Banking, by account information

           on Patriot Bank Touchtone automated telephone service at 1-877-728-2265, or by contacting

           Customer Service at 1-877-646-0134. Please click here to locate the bank near you.

 

Q: How can I close my account?

 

     A: An account may be closed by visiting your local bank, or by sending a signed written letter

           that is requesting the account to be closed to the following address:

 

         Patriot Bank

         PO Box 532

         Brooklyn, Iowa 52211

 

        *Remaining funds will be issued in the form of a cashier's check and forwarded to the address on file.

         *Accounts in an overdrawn status must be brought to a zero balance before they can be closed.

 

Q: How can I check my balance on my account?

 

     A: Account balances may be obtained through Internet Banking, by accessing Patriot Bank Touch Tone

           automated telephone service at 1-877-728-2265, or by contacting Customer Service at 1-877-646-0134.

           We are never to busy to help you so if you would like, please click here to locate the bank near you.

 

Q: How can I transfer between accounts?

 

     A: Funds may be transferred between accounts through Internet Banking, by accessing Patriot Bank

           Touch Tone automated telephone service at 1-877-728-2265, or by contacting Customer Service at

           1-877-646-0134.

           Please click here to locate the bank near you, we like hearing from you.

 

Q: What is the cut off time for transactions done on line?

 

     A: 2 pm

 

Q: How do I sign up for Patriot Bank Internet Banking?

 

     A: Enrolling for internet banking is easy! From our home page, simply click the enroll button and fill out the

           required information. Our system will verify your information and you'll be mailed all the information you

           will need to access your internet banking.

 

Q: What is the daily business cut off time for all transactions?

 

     A: Please click here to locate the banking center near you.

 

Q: Why can't I view transactions done today?

 

     A: Many customers wonder why they can't view transactions on the same day they take place. Although Patriot  Bank features advanced computer-banking technology, processing and validating all transactions taskes a little time. As well as, debit card purchases take a little longer to process as well. We'll show you the processed transactions as soon as they are available.

 

Q: How can I order a new Debit/ATM card?

 

     A: You may order a new card by visiting your local bank. Please click here to locate the bank near you.

 

Q: How long does it take to receive a new card?

 

     A: Please allow 10-14 business days to receive your new card. Your PIN information will arrive

           2 business days following your new card in a separate mailing for security reasons.

 

Q: What do I do if my card expires this month?

 

     A: Replacement cards are automatically issued approximately fifteen days prior to the end of the

           month in which the card expires.

 

Q: How many debit cards can I have?

 

     A: Each signer on an account may have a maximum of one debit card.

 

Q: How do I report my card lost or stolen?

 

     A: You may report your card lost or stolen by contacting Customer Service at 1-877-646-0134 or click here to

            locate the bank near you. PLEASE NOTE: After 3pm you need to contact Shazam directly at 1-800-383-8000.

 

Q: Will my card work in another county?

 

     A: Patriot Bank Shazam Debt/ATM Card will be accepted anywhere the Master Card logo is displayed.

 

Q: What is my daily purchase limit using Visa Debit card?

 

     A: The daily limit for MasterCard usage is $200 through the ATM and $500 at a Point of Sale.

 

Q: What if I need to make a large purchase using my debit card?

 

     A: You may request a higher Point of Sale limit by contacting Customer Service at 1-877-646-0134 or please call the bank closest to you. Click here.

 

Q: Can I deposit money into an account using any ATM?

 

     A: Funds can be deposited into any Iowa Shazam ATM using your ATM/Debit card; However, the

           availability of funds may vary.

 

Q: How long does it take for a debit card transaction to clear?

 

     A: Debit card purchases clear when the merchant requests payment for them.

           This can take 1-3 business days.

 

Q: What do I do if I have forgotten my PIN for my card?

 

     A: PIN Numbers may be requested by using our toll free number 1-877-646-0134 or contacting/visiting

           a bank near you. Please click here to locate the bank.

 

Q: What is the difference in choosing debit or credit when using my card at a Point of Sale?

 

     A: When choosing a payment by debit, you simply key in your PIN as you would at and ATM. When choosing

           a payment by credit, the merchant may require your signature. In either case funds are debited directly

           from your checking account balance.

 

Q: Does Patriot Bank offer Visa or Master Card debit cards?

 

     A: Patriot Bank currently offers Master Card Debit cards.